Telephone Systems

Panasonic Desktop Telephony Assistant

Professional call centre capability for the smallest organisation

Call centres are no longer just for major firms. As a proactive Burnley business with exciting customer support plans, the Panasonic Desktop Telephony Assistant (DTA) is a ‘must have’ business application.

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All the capability of a full-size call centre

If your organisation has frequent contact with customers, the Panasonic DTA gives you all the capabilities of a call centre, regardless of your size. It represents a cost-effective investment in business efficiency, enhanced customer service and your reputation as a supplier. What's more, it works perfectly alongside your other Panasonic voice mail systems, computer telephony and call recorders.

Perfect integration with your PC network and compatible Panasonic PBXs

The Panasonic Desktop Telephony Assistant integrates your PC network and a compatible Panasonic telephone system (PBX). One easy to install and easy to use application contains all the call centre functionality you need.

Panasonic desktop Telephony Assistant – features and benefits

With your DTA installed, you'll quickly be using features such as the following:

  • Screen popping.
  • Macros (DTA comes with macros for more than 20 leading applications).
  • Call holding using PCs instead of phone handsets.
  • Call transfer from a list (selected by name or number).
  • Auto dialling from a list (selected by name or number).
  • Auto dialling from MS Outlook® and other applications (including Windows Phone Dialler).
  • Call logging.
  • Full online help from the user's desktop.
  • Link incoming CLI to your customer database.
  • Real-time extension and line status display viewing.

And the benefits?

  • Use screen call pop ups to make call handling more customer focused
  • Whatever the size of your business, you can handle calls more professionally
  • Enjoy professional call centre capability without the overhead
  • Make the purchase process easier for customers
  • Monitor staff efficiency with the integral Real-time Display Viewer
  • Easy installation on your existing computer network
  • Competitive installation prices.

Your personal call-centre in one easy-to-install application

The Panasonic DTA gives you a powerful call centre in one easy-to-install software package. In addition, because it connects PC and PBX via your computer network, it offers maximum flexibility for multiple users.

As specialist installers for the Panasonic Desktop Telephony Assistant, Telephone Systems (Burnley) is ideally placed to advise on choosing a desktop call centre. Contact us for more information.